IT Employee (f/m/x) for SHD Ecoro

  • KARE Design GmbH
  • Garching b. München
  • Work experience
  • IT
  • Fulltime
  • Published: 2024-04-18
scheme imagescheme imagescheme image
KARE Design GmbH stands for unique living and furnishing ideas, non-conformist, authentic and always full of inspiration. Since 1981, we have been surprising European and international retailers worldwide with ever new concepts in the retail, wholesale and franchise sectors.
 
To support our IT team at the KARE head office in Munich (Garching-Hochbrück) we are looking for a full-time IT employee (*) for the support of our retail system SHD Ecoro.
*) Gender doesn't matter, the main thing is motivation

Your tasks:

  • You will work in our IT service team and be responsible for processing and analysing software-related faults as part of 2nd level support and for processing complex application issues at 3rd level together with the software provider SHD
  • Your work will focus on supporting our SHD Ecoro solution and the connected warehouse control systems, as well as the connections to our wholesale ERP and in eCommerce, especially Channelengine
  • You process reported faults and service requests on your own responsibility, provide expert support for all issues together with SHD and implement solutions on your own responsibility in the team
  • You will support our retail and eCommerce teams that use SHD Ecoro

That's why you fit into our team:

  • You have experience in customer service or support, ideally in the field of software solutions with profound knowledge of commercial processes in retail and eCommerce
  • You are a strong communicator, work independently and enjoy working with people
  • You communicate professionally and remain calm even in difficult conversations, tasks and problem-solving situations and maintain a friendly demeanour
  • You are characterised by your independent, structured and solution-oriented way of working with an understanding of business contexts and processes
  • Your education is of secondary importance - career changers are welcome
  • Very good knowledge of German and good knowledge of English round off your profile

We offer you:

  • Dynamic, owner-managed company that stands for the pure joy of living and is different and unusual
  • Agile environment and varied work
  • Flat hierarchies, an open corporate culture and plenty of room for manoeuvre for your ideas
  • Possibility to work from home by arrangement (1-2 days per week)
  • A team of unique colleagues
  • KARE Academy in the head office with a wide range of training programmes
  • Discounted fitness membership with Body+Soul and Egym Wellpass
  • Offer of subsidised job bike leasing
  • Free flat rate for drinks and a reasonably priced fresh lunch in our in-house canteen
  • Employee and leisure activities and various company events several times a year
  • A pension scheme subsidised beyond the statutory framework

Your application:

We look forward to receiving your application!
 
  • Klaus Herbrich
  • Head of Information Technology